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Time Parent don't shpw time Child

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    Leah Copeland

    Hi Meher,

    What version of Timetracker are you currently using? If you're using Timetracker for DevOps Services cloud, you will be up-to-date automatcially. If you are using Timetracker for DevOps Services on-prem, please update to our latest version (if you are on a version earlier than 5.11) from www.7pace.com/download and then restart reporting from the "Settings" page of Timetracker -> Reporting and API.

    If you're on-prem, pease also check that the Service Account is set in the Timetracker configuration tool and that the Service account user is a project collection admin. You can find more information on that here: https://support.7pace.com/hc/en-us/articles/360030460652-Settings-Reporting-and-API-Service-Account#On-prem

    Thank you,

    Leah

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