Time Parent don't shpw time Child

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meher jedidi

• October 22, 2020 11:10

Hello, 

 

We have a new issue, when we consult the time for a parent we show only time tracked on this workitem and can't see the time tracked on child.

we must delete the link ( between child and parent) and create it another time.

 

on tIme : 

 

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• 

  Leah Copeland

  • October 22, 2020 17:31

  Hi Meher,

  What version of Timetracker are you currently using? If you're using Timetracker for DevOps Services cloud, you will be up-to-date automatcially. If you are using Timetracker for DevOps Services on-prem, please update to our latest version (if you are on a version earlier than 5.11) from www.7pace.com/download and then restart reporting from the "Settings" page of Timetracker -> Reporting and API.

  If you're on-prem, pease also check that the Service Account is set in the Timetracker configuration tool and that the Service account user is a project collection admin. You can find more information on that here: https://support.7pace.com/hc/en-us/articles/360030460652-Settings-Reporting-and-API-Service-Account#On-prem

  Thank you,

  Leah

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  meher jedidi

  • April 28, 2021 08:38

  Hello Leah,

  We have Timetracker for DevOps Services on-prem ; we already updated the latest version 5.17 and the problem is not resolved.

  Thank you for your Help

  Meher

   

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  Vanja Pletikosić

  • April 28, 2021 14:06

  Hello Meher,
  
  We are sorry to hear the issue is still present. Can you please try restarting your reporting by navigating to Timetracker Settings -> Reporting & REST API -> Restart Reporting:
  
  
  
  Best regards,
  Vanja

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